Terms and Conditions

Holiday Park/ Bookings Terms and Conditions

Cancellation/Amendments

Any cancellations will result in loss of deposit. Any cancellations within 6weeks of arrival will result in loss of the full balance.

No amendments to be made within six weeks of arrival. Amendments made before six weeks of arrival are acceptable but will incur a £35 admin charge.

All cancellation requests must be made in writing or via email and will be confirmed by email.

Keys - Loss or damage

£50.00 charge.

You will be billed for any items broken or missing from the lodges.

Pitches

Guests are responsible for booking the correct size pitch. If a guest is unsure about which pitch to book, they may email with their vehicle/tent dimensions to ensure the correct sized pitch.

Wheal Rodney takes no responsibility for any incorrectly booked pitches where a guest has not checked, or the guest has given the wrong dimensions and a refund will not be given.

Dogs: Guest are allowed to have a pet at Wheal Rodney Holiday Park. Dogs must be registered when booking the holiday, and must not pose a threat or nuisance to other guests.

For the safety and comfort of all guests, it is mandatory for dog owners to keep their pets on a lead and under control when on-site at all times. This measure ensures a secure environment and promotes responsible pet ownership.

Additionally, all dog owners are required to promptly clean up after their pets and properly dispose of any waste. This practice helps maintain cleanliness and hygiene throughout the park, fostering a pleasant environment for all guests.

Any dog owners not adhering to the rules will be asked to leave without refund

Conduct

Guests are asked to respect the comfort and security of others at Wheal Rodney Holiday Park. In the event of any guest causing a nuisance to the neighbours, staff, other guests or otherwise mistreating the property, they will be required to leave immediately with no refund.

Wheal Rodney and its associated companies shall have no liability in respect of any additional costs, losses or damages existing out of our control in relation to relocation of accommodation.

By booking with Wheal Rodney Holiday Park Ltd you are agreeing to the above Terms & Conditions.

Swimming Pool Admission Policy

APPLICABLE TO GUESTS OF

WHEAL RODNEY HOLIDAY PARK

AND MEMBERS OF THE PUBLIC

Wheal Rodney Holiday Park’s swimming pool admission policy.

Wheal Rodney Swimming Pool is a small private pool that does NOT have lifeguards on poolside, therefore all pool users are responsible for their own safety.

As a general rule, these are our guidelines:

  • Adults requiring assistance to enter the pool but who are competent swimmers (can swim two lengths comfortably with no aids) do not need to be accompanied in the water but will be required to have a companion on poolside to assist with entry and exit from pool, changing rooms, etc. who should remain in constant contact at all times . Ratio of 1:1

  • Adults who need the assistance of a carer in the water will require the carer to have a lifesaving qualification or for a lifeguard to be employed poolside for the duration of the time spent in pool. Ratio of 1:1 in water. Due to limitation of shallow area the maximum amount of non-swimming adults in the water with accompanying carers at any time is two. If a pool lifeguard is poolside, the two carers in the water do not need lifesaving qualifications, but should be capable swimmers.

  • Risk assessments If you are employed in the capacity of a carer for swimmers you will need to carry out a risk assessment for the activity before using the pool a help can be given with this by contacting us prior to your holiday/visit here. Carers will need to receive and show an understanding of the Normal Operating Procedures (NOP) and Emergency Operating Procedures (EAP). A copy of your Employers’ insurance for the activity may be required. If it is identified by the pool operator that a lifeguard qualification is required by the carer for the safety of the adult non-swimmer, this should also be produced.

  • Children. All children under 16 must be accompanied in the swimming pool by a responsible adult over 18 years of age at all times, irrespective of the child’s swimming ability, with a maximum of 2 children per adult. If a child is under 4 and not wearing buoyancy aids, then this ratio increases to 1:1.

  • An adult can supervise 3 children, provided that all 3 children are 11yrs old or above and are competent swimmers. The adult must supervise the children 100% of the time.

  • Babies/Toddlers/Children who are not toilet trained MUST wear a swim nappy. These are available from our reception desk when paying for your swim for only 60p. Failure to do so will result in you being asked to leave the pool immediately and may result in you being turned away from our pool in the future.

Water can be a dangerous environment, so we must insist that the following points are observed:

  • Staff will REFUSE entry to anyone that they feel is not fully capable of being responsible completely for their own safety in the changing rooms, on poolside and in the water;

  • Staff will REFUSE entry to anyone who they feel may not wish to comply with our pool safety rules;

  • Staff will REFUSE entry to anyone who may appear to be under the influence of alcohol;

  • Staff will REFUSE entry to anyone who will not comply with the children/adult or adult/carer ratios and rules;

  • Staff will REFUSE entry, or ask to leave the pool, any parent or carer who staff feel will not, or is not keeping constant contact or behaving responsibly towards their charges.

  • By using the pool users acknowledge full understanding of the pool rules and the responsibility for those in their care

  • Adult non-swimmers MUST be accompanied by a fully able swimming companion. Adult non-swimmers MUST stay within standing depth at the shallow end of the pool. Adult non-swimmers MUST wear a flotation device approved by the pool operator. Ratio of 1:1.

  • Adults with restricted mobility who may require assistance poolside and in the water as each case is individual and should be treated as such, we will give any help and advice that we can.

  • All swimmers must wear age appropriate swimming wear.

Every help will be given so that everyone can enjoy the benefits of swimming in the lovely warm pool here at Wheal Rodney Holiday Park, however the safety of our guests is of paramount importance! Therefore the staff at Wheal Rodney Holiday Park have the final word on admission.